Why is international delivery taking so long?

We want to get you your order to you as soon as possible. That’s why we make every effort to process your order quickly.

Due to COVID-19, shipping carriers are delayed 1-3 weeks. Please contact us after 21 business days if you have not received your package. We apologize on behalf of the shipping companies for these extended delay circumstances.

All international shipments are subject to review by the local customs department. It is the customer’s responsibility to understand their local import laws and which products do and do not comply with those laws. ALIVE BY SCIENCE is not responsible for any cost incurred by the customer for orders rejected by the local customs office.

Occasionally customs can take an extended period of time to review and release an order for delivery. ALIVE BY SCIENCE has no control or influence over these delays.

Additionally, customs may also determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center.