Where is my package?

Your tracking number is sent by email from tracking@shipstation.com at the time of shipment to the email address provided in your order.

If you did not receive it, please check your spam/junk mail folder or ask our customer service department via email at support@alivebyscience.com or the live chat M-F 0900-1700 EST.

Please note, our customer service department uses the same tracking system and will not be able to provide additional shipping information beyond that provided by the USPS system.